Customer Testimonials
Purchased 2026 QX80 in late April 2026 and the sales experience was great. However, cannot make contact with the dealership via phone to schedule the first service. I have left numerous messages with online chat service with no response. It appears their phone service does not accept out of state phone numbers nor is their message service reliable.
We brought my wife’s 2017 INFINITI Q50 to INFINITI of Mobile on January 26 for the ESM recall. The car has only been serviced at INFINITI dealerships.
After the recall, the service advisor said the Check Engine Light might appear because an additional harness part had been ordered and recommended a thermostat replacement for code P0597.
Less than ten miles after leaving, the Check Engine Light came on. The paperwork included a $2,006.11 estimate stating the issue was “unrelated to the recall.”
When I contacted the service manager, I explained the car had no warning lights beforehand, had recently been serviced, and ... Read More DealerRater - Jan 30, 2026
Best customer service is have received thus far when buying a car from beginning. Brandon made my car buying experience pleasant and painless. The entire process started on the internet. Brandon contacted me immediately after I had made contact with the internet sales department. He scheduled a test drive for the original car I had in mind. He set up a test drive for the same day. After test-driving the car, Brandon and I talked and I decided to look a another car. Brandon pulled another car around for me to test-drive based off of our conversation. To say this ... Read More DealerRater - Oct 14, 2024
The Best Customer service and service department is just the best Kristi is awesome Great service
Very knowledgeable and friendly staff. Very spacious and clean. The cars inside the dealership were placed far enough apart to easily get around and look at them .
INFINITI of Mobile has great service, very clean facility, the employees are always so very friendly, and they make you feel like family..
Great service, friendly people and clean facility. I’ve had a great experience the few time I visited.
I recommend Juan for all you sales needs. He's honest, polite, and knowledgeable regarding the INFINITI product line.
The INFINITI of Mobile has earned my respect and trust from the sales person and Ms Elizabeth Pulliam the Service Consultant. Ms Elizabeth went above her duties to make us feel like a real customer. It’s very easy to recommend someone to a business when you’re being treated like you mean so much to them.
This dealership is very customer friendly and cooperative. Very clean facilities and a relaxing environment.
Chan is wonderful!! She makes sure you is completely satisfied. They make you feel like family. The whole staff. Great experience
Salesman Ashe Croley was there on his day off to help us with purchase of a 2018 Acadia
Wonderful service department! Elizabeth and Kristy are the best! Always a clean and comfortable waiting area!
Highly recommend! Chan was amazing, and helped us every step of the way! She kept in touch, and kept me updated very often! EVEN ON HER OFF DAY! I will recommend everyone to INFINITI Mobile!
I had a great experience with my purchase at INFINITI of Mobile! Mike McVay was absolutely amazing in his service to help me find exactly the right vehicle! I was treated with the utmost respect and care with no pressure from Mike or the rest of the team! In fact, my experience felt more like a visit with friends and family!!! Go see them when considering purchasing or servicing your car - you won’t regret it!!!
Very nice experience. Ms. Chan was very helpful. I would recommend this dealership and Ms. Chan as the sales rep.
Elizabeth Pulliam always goes above and beyond my expectations. The waiting area and entire dealership is always spotless.
Have purchased multiple vehicles and always appreciate the wonderful service we receive. Staff is courteous and knowledgeable making the experience a great one. We will always return to INFINITI of Mobile for our automobile needs.
INFINITI of Mobile is like family that you get excited to visit! Juan Batrez is the best sales man hands down he is very friendly and makes you feel more relaxed when your looking for your next vehicle I would rate him top tier if I could. I love my Qx60 and I'm falling in love with it even more while driving it!
A pleasure to service my vehicle here. Very accommodating and professional staff would highly recommend
We have purchased two QX60s from Infinity of Mobile and each time we have been treated with the utmost kindness. Mike McVay is the most kind and courteous salesman we have ever dealt with. Thanks Mike
Always friendly and courteous. They get the service done when promised. The waiting area was clean and comfortable.
Employees courteous, knowledgeable, and willing to help customers understand their service needs, They provide timely service and the vehicles are cleaned before returning to the customers.
Chan made the buying process easy. From the moment we meet she was all smiles and made my family feel comfortable. Great customer service from everyone we dealt with. I love my new INFINITI!!
Mr. McVay at Mobile INFINITI dealership was wonderful. He wasn’t pushy like most sales men can be and was very patient. I called him several times looking for a certain car and he went out of his way to make sure that car was there at the dealership for me to see it in person. I didn’t get that car that day but chose another one and he was always very patient and polite and helped me find the car I really wanted and was the best fit for me. Thank you so much. I would definitely go ... Read More DealerRater - Mar 9, 2022
I was welcomed upon my arrival and received quick, quality service. My car was returned to me clean and work was completed as requested.
This dealership has an amazing team! They are always a pleasure to deal with! I have complete confidence in the services they provide.
One word...Chan. She is a wonderful asset to Joe Bullard INFINITI. She definitely made my car buying experience amazing.
Great. The whole experience was really great. Could not have been any better. Very happy
They take very good care of my wife qx 80 always timely and precise we are very pleased with the service
Mike was great to deal with. First INFINITI and happy with the experience so far.
Omg!!! I’m so Excited with my new INFINITI SUV, The process was so easy and timing was perfect!!! Awesome customer Service, Thanks to Juan!! He also stayed in contact, as well as kept me informed!! Most importantly, Greeted me before I could get completely out of the car!! I love my Truck❤️ And all the Bonuses that come with it!!! Mobile, AL Store that is!!! Stop by, you will not be disappointed🤝‼️
Great great great great great great great great great great great great great great great
INFINITI of Mobile has the best service Dept with whom I’ve ever dealt. Elizabeth Pulliam is the best service consultant around in my opinion.
I arrived at the dealership scheduled appointment and I was greeted by a very nice Service Specialist who explained the process thoroughly and the service was professional done and the atmosphere was GREAT. LOOKING FORWARD letting INFINITI of Mobile continuing MY up keep on My 2018 INFINITI Q70L and also my 2006 M45. We LOVE our Infinitis. We are apart of the INFINITI family. Also my daughter owns 2 a G37 and the QX 80. I also have 2 other family members that own INFINITI vehicles another Q70L and the QX60 so WE ARE DEFINITELY INFINITI
Best experience I have ever had buying a car. I absolutely love my infinity. Thank you Juan Batrex for making it happen!
This was the best infinti dealership ever this is my fourth infinti and by far it was the most simplest dealership that I deal with thanks Jessie 😊
I said it all previously.no need to repeat all that . I will defiantly be back for all my service needs Thank you. Warren Bettis.
My new car purchase experience was a great experience. My salesman was JONATHAN HOWARD. He is knowledgeable and professional. ASK FOR HIM WHEN YOU ARRIVE!
Excellent buying/leasing experience. Chan Nickerson is the best salesperson ever. I love my new InfinityQX50-2021! The atmosphere was very conducive to a buying experience!
The team at INFINITI of Mobile is just a breath of fresh air to deal with. They are always prompt, transparent and thorough! I strongly recommend doing business with them!
Excellent experience great service will come back whenever I need a car. Love my QX50 Infinity. I am happy to refer Infinity to my friends.Thanks Micah 👏
This was by far the BEST car buying experience ever! I called a dealer closer to home that offered another QX60, only to be told by the salesman that he didn’t feel like walking the lot in the rain. I then saw my car on the web and called. Thankfully Chan answered the phone. She made it wonderful, easy and fun! John was the Finance guy and it was very smooth and easy. I made a new friend and will recommend to all my friends on “this side of the pond”! Due to the weather I went to the ... Read More DealerRater - Apr 19, 2021
I was so impressed with the excellent service at INFINITI of Mobile. Chan was an absolute lifesaver and made buying a new car both fun and easy! Everyone here was so kind and dedicated to making my experience a positive one. I will definitely be back again for my next purchase!!
INFINITI of Mobile's service department is a cut above. From the Service Manager to the Service Advisors to the Porters. They are always helpful. Service with a smile
I cannot say enough good things about this place! Elizabeth was so kind and so helpful from the start. I did not purchase my vehicle here I was just having it serviced but when I get ready to buy again I will DEFINITELY be back! She made it so easy for me the whole time. Great communication the entire time, customer service was above and beyond what I expected! They deserve your business absolutely.
I am always impressed by the attention to detail at INFINITI of Mobile! These guys are awesome! I would definitely recommend visiting them for all of your INFINITI service needs!
Honest, courteous and fair. I will be purchasing all of my vehicles In the future through the Bullard family. They make the car buying experience a pleasure.
I've been a customer there for over 20 years and never have been disappointed about anything. The service, atmosphere, and the people are simply fantastic....!!!! Krissy is always wonderful in taking care of things...
Rich Borden was/is top notch at his job. He was real yet professional. He was not reading from a "salesman" script. In other words he was very sincere in his efforts to get us in the vehicle that we desired. He was accurate with information and diligent in making the purchase process as smooth as possible. He made sure that my wife and I were totally satisfied with our purchase. He also made it very clear that he can be contacted if we had any further needs. Service beyond the sell!
Thanks Rich!
Job well done!
Allister &... Read More DealerRater - Jun 12, 2020
Wonderful efficient service. Have been a customer for several years always satisfied with vehicle and customer care. Look forward to purchasing my next vehicle with INFINITI of Mobile!
Genuine concern & care for their customers. Chan made sure I got what I wanted. David worked some finance magic. We're Joe Bullard customers forever!
Yes, customer service is great and accommodating, however they're sooo far away... 3 hour round trip for me. Whenever possible I get simple routine service locally.
I cntacted Ms. Chan about a vehicle I was interested in. She had it ready for me to inspect when I got there. Very professional service.I bought the car on the spot and I absolutely love it! Peyton Tunstall
INFINITI of mobile is a great car dealership. Mr. Brandon was awesome at helping me get my family back on the road in another vehicle. I highly recommend INFINITI of mobile to anyone that’s looking for fast friendly service to fit your vehicle buying needs or services. Thanks Brandon an the INFINITI team for all there help.
Prior to purchasing my new 2019 INFINITI QX60, I previously owed two used INFINITI SUV’s. The first was certified and purchased years ago at another INFINITI dealership. The second used one was purchased at INFINITI of Mobile. I wasn't sure if I wanted a 3rd INFINITI, so I visited other luxury dealerships in the area. I was leaning towards an Acura MDX. However, I found myself at another INFINITI dealership but still unsure what I wanted. However, Rich Borden my sales consultant did an amazing job helping me make the right decision. I think I test drove 5 vehicles with ... Read More DealerRater - Jul 13, 2019
We enjoyed working with Brandon Catchot and love our new (to us). He was very helpful and professional. I recommend Brandon for your car shopping needs
Just purchased new INFINITI QX50. Could not be happier with the vehicle or the service. Mike McVay was wonderful. A great buying experience from start to finish. Joe Bullard and Mike McVay are a great combination that will have us coming back for years to come.
Brandon Catchot was amazing! I love my new INFINITI FX37. This is my second purchase from Joe Bullard INFINITI. Brandon was very professional & Friendly, he went above and beyond to help me! I have been with Joe Bullard since 2007 and I plan to stay with this dealership! Thanks Brandon!!!!!
This was probably our 5th vehicle to buy from Mike McVay! Every time it has been a very pleasant experience! I would also recommend Joe Bullard. The employees seem very happy and as a customer I could not be happier!!! 5??????????!
This is my second purchase from Chan Nickerson and everything was great again, thank you! She even had the car delivered to my home in Florida!
We bought our INFINITI QX60 with Chan at the Mobile dealership. This was only the second car we have bought at a car dealership in 32 years of marriage, it was a wonderful experience Thanks to Chan! She is very honest, plays no car buying games and went above and beyond for us! Thanks so much!!
I recently purchased a used vehicle my wife found on their website. From the first moment we contacted the dealership we were treated like royalty. Most of the financing and paperwork was completed prior to arrival and they even delivered the vehicle almost two hours away in Florida that same evening. I would definitely recommend Infinity of Mobile and will visit them in the future.
Very professional and knowledgeable. Buying experience was great. Ron was very patient with me while I decided on the right car. Easy buying experience with no pressure
We purchased a used auto and for that reason we also purchased an extended warranty. We haven’t had the SUV two years and already we’ve had to come out of pocket Over $5000. Two major repairs an neither were covered by the extended warranty not to mention the cost of the warranty itself. My spouse was told it’s a bumper to bumper warranty. While all the staff has been very nice it doesn’t help the pain of being taken advantage off. What is the point of the warranty if it doesn’t take care of major repairs. ... Read More DealerRater - Jan 2, 2019
Chan Nickerson has to be the most professional car salesperson on the planet! We didn’t even plan on a purchase.... we were just looking and shopping. She asked what amenities I wanted up front, researched and found the car on the lot.. After driving it, she and the sales manager asked what needed to be done for us to take the car today.... and they met our needs! Although it was a busy Saturday, (last one of the year), Chan effortlessly made the wait more pleasant. She offered drinks, snacks and real conversation. Upon leaving, I knew I had ... Read More DealerRater - Jan 1, 2019
I have bought many vehicles but buying a new QX60 from Joe Bullard Infinity on Dec. 29, 2018 was the easiest and most pleasant experience. I was greeted by Sim Pettway who was friendly, knowledgeable, patient, and went above and beyond to be helpful.
I recently bought a new QX50 from Joe Bullard INFINITI in Mobile and I must say I think the staff was more excited for me than I was... kidding!!! ??🤗 I have been an INFINITI owner for the past 8 years and have become like family vwith the staff over there in the service department. I needed more room than my G37 had to offer and Sim was very thorough in helping me find EXACTLY what I needed to accommodate my new bundle of joy. I would recommend anyone to their sales and service team because once you come in, they make ... Read More DealerRater - Dec 25, 2018
If you are looking for an amazing experience buying a car......INFINITI of Mobile is the place to go! You will be treated as a top priority! Call Sim Pettaway for a great car buying experience! You won’t be disappointed!!!
Where other dealerships fall short, this dealership shines. You won’t be hassled or pressured one bit. Ron had extensive expertise of the vehicle selection and was excellent at showing them off. He took his time and the whole experience was great. Sean was also involved in the process and was awesome. There isn’t one thing I would change about this dealership. If you are interested in a car, check this dealership out.
Brandon came through for us again. We did not like a couple of things with the qx30 we just purchased. Brandon was able to get us into another qx30 that is the car we should have bought.All the options. We are now extremely satisfied with this one. Thanks again Brandon.
I have bought probably 25 to 30 vehicles in my life. I will have to say this time at INFINITI of Mobile was by far the easiest and most pleasant buying experience I ever had. We wanted a new SUV, but dreaded the hassle, trickery, and length of time that is the norm with car salesmen/women. We did some research on the internet, but kept delaying the face to face and even calling because of past experiences. We actually went to several dealerships after hours to avoid the hassle. I've always wondered why car buying is a headache? It shouldn'... Read More DealerRater - Nov 11, 2018
Brother Rich Borden was very courteous and professional. As former military soldiers he and I, we were taught to treat everyone with respect and dignity. Thank you sir, Airborne!!
Kristi has been amazing!! She's been very patient, helpful, and understanding. Very sweet staff in the service department. She listened to my needs and addressed them quickly.
Everyone was really nice and helpful. Very fast service. Also loved that they were playing Christian music. Great experience. I would highly recommend this dealership to anyone.
Superb experience! Our Sales Consultant Mr. Sim Pettway Jr was exceptional! He was very professional, kind and knowledgeable. When my husband and I entered the doors of INFINITI of Mobile we were warmly greeted by the Sales Manager Mr. David Lammons. We were very pleased with all of the associates that we came in contact with. Mr. Pettway made it very comfortable for us as he assisted us with figuring out which vehicle would be best suitable for us. After we made the decision to purchase our IFINITI, the Finance Manager Mr. Clarence Mullins made the paperwork effortless. Before we ... Read More DealerRater - Sep 5, 2018
Our experience with Brandon Catchot was exceptional! The entire process was flawless. The dealership sent a driver from Mobile to Pensacola with the paperwork to sign and the following day my BEAUTIFUL INFINITY was delivered! Easiest car I’ve ever purchased. Thank you for the professional, courteous service! Impressed! Kimberlee
Doug did an Excellent Job figuring out exactly what we wanted within our budget. Thanks for making our purchase a quick and painless process. We will be back!!!
Best INFINITI dealership in the south! Drove over from the coast worth the drive. Mr.McVay was very helpful and made our buying experience very easy and pleasant.
I felt more like family than a customer. Thanks Sean, Mike, Devin, and Pam. Love our new car. They gave me top dollar for my trade in. Easy to deal with.. This is my 3rd Infinity and I wouldn’t purchase it from anybody else. Go visit Joe Bullard Infinity and you will be glad you did.
Sim Pettway and the rest of the Mobile INFINITI staff were excellent! Mr. Pettway was very knowledgeable, patient, and eager to assist. The entire staff were exceptional with their customer service. Our experience was memorable and we plan to spread the word!
Had to drive my QX56 over from Pensacola for a recall. They provided me with a brand new QX60 as a loaner, for about a week. This was very convenient and unexpected. The dealers in Pensacola would not give you a loaner. Victoria set up the appointment and followed up. She was so very professional and made you feel like family. Krissy was my service rep and, buddy, did she know her stuff. I complained about a bad alternator (new battery) and she knew exactly what was causing the alt to not charge the battery. Minimal fix! They were wonderful, ... Read More DealerRater - Jun 22, 2017
We were assigned a wonderful sales rep by the name of Ms. Chan. She was extremely polite and very understanding to our needs and wants as her customers. Unfortunately, between the Napleton INFINITI in Tallahassee and this Mobile INFINITI dealership there is a trend on the up keep of their used cars. The car we looked at was a 2013 M37, 37773 miles, roughly 4 years old. The condition and cleanliness of this vehicle was completely unacceptable for a big name like INFINITI. The car we were trading in was a 2003 INFINITI G35 and my 13 year old car had less cosmetic damage than ... Read More DealerRater - Nov 16, 2016
I called the dealership looking for a very specific car. Ken Hofmann the salesman returned my call, we had an in depth conversation about what I wanted. He located it out of state, called me back within a few hours and gave me the details of two different cars and prices of each with a description of features on each. I made my choice and within a week I drove off the lot with the perfect car. The experience was fast, easy, and all associates where profession, courteous, and very helpful.
This is the third infinity I have purchased from ... Read More DealerRater - Oct 31, 2015
This was the easiest car buying experience I have ever had. Craig Fraser was very easy to work with and very knowledgeable. All the staff we dealt with were very nice and professional. We will definitely come back to this dealership for future purchases.
I've been looking at INFINITI for over a year now. I was there last year around this time and came back cause I love INFINITI so much I decide to trade in my Lexus GS. Last year Tundy Johnson help me and she was so friendly so I came back. This time Mr. Ken Hofman helped us and he was such a pleasure to deal with. Very nice and quick to answer everything we ask. He let us test drive one of the car and when we returned he had another set of key already guessing what we would ... Read More DealerRater - Sep 2, 2015
We just purchased our third INFINITI in 23 years. I am always particular in the model I want, and I don't mind waiting for the right one.. Mike McVay was persistant, and efficient, and found the one I wanted. Clarence was amazing with the paper trail and I'm sure made our purchasing timely. And thanks to Robert for holding on to my car while I returning from a trip. Thanks to all! Cammie Israel
We have just purchased our 3rd INFINITI from INFINITI of Mobile in the last 15 years. This one is a 2015 Q70 and we love it! We have always purchased from Mike McVay who is a great salesperson. He does not pressure you but answers all your questions and concerns. For the last 15 years, we have always used this dealership to service our cars and have found their service to be outstanding. Krissy helped us the last time we had service and she did a great job as well.
Ken made purchasing my Q X60 an easy and enjoyable experience I would highly recommend Ken to all my friends, He was very knowledgeable with the product that he sales.
After months of searching for a CPO white INFINITI convertible I found one on the Joe Bullard website very late on a Thursday afternoon. I am 4 hours away from this dealership so I called to verify availability and spoke with Craig Fraser. Craig was very helpful in answering my questions. He actually did a walk around of the car while I was speaking to him. We made a preliminary deal over the phone and I drove to Mobile from Atlanta the next morning to purchase the vehicle. On the way down I received a text from Craig saying that they ... Read More DealerRater - Jul 18, 2015
This was my first time buying a car and I could not have been more pleased with my experience at Joe Bullard and with my sales rep Craig Fraser. I scheduled a test drive online and when I arrived at the dealership Craig walked right up to me and was ready to show me the car. He was not pushy or aggressive. I received a thank you email the same day as I test drove the car.
When I returned to Joe Bullard to purchase the car I was not only met at the door by Craig, but his boss. ... Read More DealerRater - Jul 14, 2015
I recently purchased a used 2004 GMC Envoy XL from this dealership and they treated me like I was purchasing a brand new luxury car from them instead. They were professional, courteous, and accommodating throughout the entire process. They even went above and beyond and replaced key suspension parts for me at no extra cost! They have definitely earned my family's business for life!
This is my second vehicle I have purchased, I was worried because car salesman have always tried to screw me over so I was apprehensive. Craig made me feel at ease and let me know from the beginning he was working for me and trying to get me the best deal possible he is the best salesman I have ever dealt with no matter what I have purchased. I recommend INFINITI of Mobile to anyone looking for any vehicle the have the best staff and service around!
My family is on our 3rd INFINITI, most recent purchase is our beautiful QX60. Mike McVay has sold all 3 of the vehicles to our Family. Mike McVay is what the "Bullard Experience" is ALL about!!! His professionalism and customer service is second to NONE! I can tell you he makes the "buying experience" complete with his knowledge of his product line, and the desire to deliver complete customer satisfaction in the product you are purchasing..... I call that "CHARACTER". Mike is like family to us, and if we need a vehicle, he is the ... Read More DealerRater - Apr 28, 2015
I was driving down Airport Blvd one afternoon and the prettiest SUV was in front of me .I didn't know what it was but made sure to get up beside it to see. MY husband was in his car behind me as we were headed to look at a new Tahoe . I called him on his cell and ask him to get in front of me to see this SUV. The next day I went to The INFINITI dealership. Never been there before. I was greeted by Ron Johnson .Ron is knowledgeable and very pleasant .. He answered all my ... Read More DealerRater - Feb 24, 2015
I just brought my first INFINITI and the experience was great. My Sales associate "Tundy McDonald" was outstanding. She was very helpful and able too answer all my question. Tundy knew all the details about the vehicle I was purchasing in which made my buying experience pleasant and easy. I must say "well done" Tundy and keep up the good work.. Mr. Bullard you must be proud to have an individual on your team such as Tundy. I hear that promotion is in order for her...well deserved...
Second purchase from Ken Hofman. No wasting of time, got to the bottom line quickly. Answered all questions from both my wife and I. Ken located the car equipped as we wanted it and had it delivered promptly. I also know I will get excellent service from Krissy McKinney and all the service crew. All of my experiences with Joe Bullard Cos. have been extremely positive.
We have just bought our 3rd vehicle from INFINITI of Mobile. When we think of Mike McVay (our sales associate for each purchase), we think more of the word "friend" than "sales person". His knowledgeable, caring nature makes each buying experience so easy and pleasant - no pressured haggling. We also love the care and attention the service department (Krissy McKinney) gives our cars. There are never any surprises in terms of what to expect. We know we can call Mike or Krissy with any questions or concerns - these are wonderful folks who care about ... Read More DealerRater - Oct 6, 2014
I went to Joe Bullard INFINITI of mobile to buy a used 2009 g37 coupe. My grandparents has purchased vehicles from them for over 30 years and they had always had a good experience. After reviewing carfax closer I was sold a car that had been in a major accident that they were asking $4000 over what it's worth. I went to try and trade in and now I'm extremely upside down in this vehicle and now stuck with it. Being honest is number one in customer service and they were not clear on a lot of things. I do not ... Read More DealerRater - Aug 14, 2014