Customer Testimonials

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DealerRater Sep 4, 2021

This was the best infinti dealership ever this is my fourth infinti and by far it was the most simplest dealership that I deal with thanks Jessie 😊

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DealerRater Jul 23, 2021

I said it all previously.no need to repeat all that . I will defiantly be back for all my service needs Thank you. Warren Bettis.

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DealerRater Jun 8, 2021

My new car purchase experience was a great experience. My salesman was JONATHAN HOWARD. He is knowledgeable and professional. ASK FOR HIM WHEN YOU ARRIVE!

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DealerRater May 31, 2021

Excellent buying/leasing experience. Chan Nickerson is the best salesperson ever. I love my new InfinityQX50-2021! The atmosphere was very conducive to a buying experience!

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DealerRater May 30, 2021

The team at INFINITI of Mobile is just a breath of fresh air to deal with. They are always prompt, transparent and thorough! I strongly recommend doing business with them!

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DealerRater Apr 30, 2021

Excellent experience great service will come back whenever I need a car. Love my QX50 Infinity. I am happy to refer Infinity to my friends.Thanks Micah 👏

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DealerRater Apr 19, 2021

This was by far the BEST car buying experience ever! I called a dealer closer to home that offered another QX60, only to be told by the salesman that he didn’t feel like walking the lot in the rain. I then saw my car on the web and called. Thankfully Chan answered the phone. She made it wonderful, easy and fun! John was the Finance guy and it was very smooth and easy. I made a new friend and will recommend to all my friends on “this side of the pond”! Due to the weather I went to the ...

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DealerRater Apr 12, 2021

I was so impressed with the excellent service at INFINITI of Mobile. Chan was an absolute lifesaver and made buying a new car both fun and easy! Everyone here was so kind and dedicated to making my experience a positive one. I will definitely be back again for my next purchase!!

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DealerRater Mar 24, 2021

INFINITI of Mobile's service department is a cut above. From the Service Manager to the Service Advisors to the Porters. They are always helpful. Service with a smile

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DealerRater Feb 26, 2021

I cannot say enough good things about this place! Elizabeth was so kind and so helpful from the start. I did not purchase my vehicle here I was just having it serviced but when I get ready to buy again I will DEFINITELY be back! She made it so easy for me the whole time. Great communication the entire time, customer service was above and beyond what I expected! They deserve your business absolutely.

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DealerRater Feb 1, 2021

I am always impressed by the attention to detail at INFINITI of Mobile! These guys are awesome! I would definitely recommend visiting them for all of your INFINITI service needs!

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DealerRater Sep 26, 2020

Honest, courteous and fair. I will be purchasing all of my vehicles In the future through the Bullard family. They make the car buying experience a pleasure.

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DealerRater Jul 8, 2020

I've been a customer there for over 20 years and never have been disappointed about anything. The service, atmosphere, and the people are simply fantastic....!!!! Krissy is always wonderful in taking care of things...

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DealerRater Jun 13, 2020

Rich Borden was/is top notch at his job. He was real yet professional. He was not reading from a "salesman" script. In other words he was very sincere in his efforts to get us in the vehicle that we desired. He was accurate with information and diligent in making the purchase process as smooth as possible. He made sure that my wife and I were totally satisfied with our purchase. He also made it very clear that he can be contacted if we had any further needs. Service beyond the sell! Thanks Rich! Job well done! Allister &...

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DealerRater Jun 6, 2020

Wonderful efficient service. Have been a customer for several years always satisfied with vehicle and customer care. Look forward to purchasing my next vehicle with INFINITI of Mobile!

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DealerRater Apr 27, 2020

Genuine concern & care for their customers. Chan made sure I got what I wanted. David worked some finance magic. We're Joe Bullard customers forever!

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DealerRater Mar 9, 2020

Yes, customer service is great and accommodating, however they're sooo far away... 3 hour round trip for me. Whenever possible I get simple routine service locally.

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DealerRater Dec 24, 2019

I cntacted Ms. Chan about a vehicle I was interested in. She had it ready for me to inspect when I got there. Very professional service.I bought the car on the spot and I absolutely love it! Peyton Tunstall

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DealerRater Jul 27, 2019

INFINITI of mobile is a great car dealership. Mr. Brandon was awesome at helping me get my family back on the road in another vehicle. I highly recommend INFINITI of mobile to anyone that’s looking for fast friendly service to fit your vehicle buying needs or services. Thanks Brandon an the INFINITI team for all there help.

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DealerRater Jul 14, 2019

Prior to purchasing my new 2019 INFINITI QX60, I previously owed two used INFINITI SUV’s. The first was certified and purchased years ago at another INFINITI dealership. The second used one was purchased at INFINITI of Mobile. I wasn't sure if I wanted a 3rd INFINITI, so I visited other luxury dealerships in the area. I was leaning towards an Acura MDX. However, I found myself at another INFINITI dealership but still unsure what I wanted. However, Rich Borden my sales consultant did an amazing job helping me make the right decision. I think I test drove 5 vehicles with ...

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DealerRater Jun 4, 2019

We enjoyed working with Brandon Catchot and love our new (to us). He was very helpful and professional. I recommend Brandon for your car shopping needs

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DealerRater May 24, 2019

Just purchased new INFINITI QX50. Could not be happier with the vehicle or the service. Mike McVay was wonderful. A great buying experience from start to finish. Joe Bullard and Mike McVay are a great combination that will have us coming back for years to come.

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DealerRater Apr 29, 2019

Brandon Catchot was amazing! I love my new INFINITI FX37. This is my second purchase from Joe Bullard INFINITI. Brandon was very professional & Friendly, he went above and beyond to help me! I have been with Joe Bullard since 2007 and I plan to stay with this dealership! Thanks Brandon!!!!!

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DealerRater Mar 11, 2019

This was probably our 5th vehicle to buy from Mike McVay! Every time it has been a very pleasant experience! I would also recommend Joe Bullard. The employees seem very happy and as a customer I could not be happier!!! 5??????????!

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DealerRater Feb 27, 2019

This is my second purchase from Chan Nickerson and everything was great again, thank you! She even had the car delivered to my home in Florida!

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DealerRater Feb 4, 2019

We bought our INFINITI QX60 with Chan at the Mobile dealership. This was only the second car we have bought at a car dealership in 32 years of marriage, it was a wonderful experience Thanks to Chan! She is very honest, plays no car buying games and went above and beyond for us! Thanks so much!!

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DealerRater Jan 31, 2019

I recently purchased a used vehicle my wife found on their website. From the first moment we contacted the dealership we were treated like royalty. Most of the financing and paperwork was completed prior to arrival and they even delivered the vehicle almost two hours away in Florida that same evening. I would definitely recommend Infinity of Mobile and will visit them in the future.

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DealerRater Jan 20, 2019

Very professional and knowledgeable. Buying experience was great. Ron was very patient with me while I decided on the right car. Easy buying experience with no pressure

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DealerRater Jan 1, 2019

Chan Nickerson has to be the most professional car salesperson on the planet! We didn’t even plan on a purchase.... we were just looking and shopping. She asked what amenities I wanted up front, researched and found the car on the lot.. After driving it, she and the sales manager asked what needed to be done for us to take the car today.... and they met our needs! Although it was a busy Saturday, (last one of the year), Chan effortlessly made the wait more pleasant. She offered drinks, snacks and real conversation. Upon leaving, I knew I had ...

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DealerRater Dec 31, 2018

I have bought many vehicles but buying a new QX60 from Joe Bullard Infinity on Dec. 29, 2018 was the easiest and most pleasant experience. I was greeted by Sim Pettway who was friendly, knowledgeable, patient, and went above and beyond to be helpful.

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DealerRater Dec 25, 2018

I recently bought a new QX50 from Joe Bullard INFINITI in Mobile and I must say I think the staff was more excited for me than I was... kidding!!! ??🤗 I have been an INFINITI owner for the past 8 years and have become like family vwith the staff over there in the service department. I needed more room than my G37 had to offer and Sim was very thorough in helping me find EXACTLY what I needed to accommodate my new bundle of joy. I would recommend anyone to their sales and service team because once you come in, they make ...

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DealerRater Dec 4, 2018

If you are looking for an amazing experience buying a car......INFINITI of Mobile is the place to go! You will be treated as a top priority! Call Sim Pettaway for a great car buying experience! You won’t be disappointed!!!

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DealerRater Dec 1, 2018

Where other dealerships fall short, this dealership shines. You won’t be hassled or pressured one bit. Ron had extensive expertise of the vehicle selection and was excellent at showing them off. He took his time and the whole experience was great. Sean was also involved in the process and was awesome. There isn’t one thing I would change about this dealership. If you are interested in a car, check this dealership out.

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DealerRater Dec 1, 2018

Brandon came through for us again. We did not like a couple of things with the qx30 we just purchased. Brandon was able to get us into another qx30 that is the car we should have bought.All the options. We are now extremely satisfied with this one. Thanks again Brandon.

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DealerRater Nov 11, 2018

I have bought probably 25 to 30 vehicles in my life. I will have to say this time at INFINITI of Mobile was by far the easiest and most pleasant buying experience I ever had. We wanted a new SUV, but dreaded the hassle, trickery, and length of time that is the norm with car salesmen/women. We did some research on the internet, but kept delaying the face to face and even calling because of past experiences. We actually went to several dealerships after hours to avoid the hassle. I've always wondered why car buying is a headache? It shouldn'...

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DealerRater Nov 4, 2018

Brother Rich Borden was very courteous and professional. As former military soldiers he and I, we were taught to treat everyone with respect and dignity. Thank you sir, Airborne!!

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DealerRater Sep 24, 2018

Kristi has been amazing!! She's been very patient, helpful, and understanding. Very sweet staff in the service department. She listened to my needs and addressed them quickly.

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DealerRater Sep 19, 2018

Everyone was really nice and helpful. Very fast service. Also loved that they were playing Christian music. Great experience. I would highly recommend this dealership to anyone.

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DealerRater Sep 5, 2018

Superb experience! Our Sales Consultant Mr. Sim Pettway Jr was exceptional! He was very professional, kind and knowledgeable. When my husband and I entered the doors of INFINITI of Mobile we were warmly greeted by the Sales Manager Mr. David Lammons. We were very pleased with all of the associates that we came in contact with. Mr. Pettway made it very comfortable for us as he assisted us with figuring out which vehicle would be best suitable for us. After we made the decision to purchase our IFINITI, the Finance Manager Mr. Clarence Mullins made the paperwork effortless. Before we ...

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DealerRater Sep 3, 2018

Our experience with Brandon Catchot was exceptional! The entire process was flawless. The dealership sent a driver from Mobile to Pensacola with the paperwork to sign and the following day my BEAUTIFUL INFINITY was delivered! Easiest car I’ve ever purchased. Thank you for the professional, courteous service! Impressed! Kimberlee

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DealerRater Aug 8, 2018

Doug did an Excellent Job figuring out exactly what we wanted within our budget. Thanks for making our purchase a quick and painless process. We will be back!!!

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DealerRater Jul 30, 2018

Best INFINITI dealership in the south! Drove over from the coast worth the drive. Mr.McVay was very helpful and made our buying experience very easy and pleasant.

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DealerRater Jul 3, 2018

I felt more like family than a customer. Thanks Sean, Mike, Devin, and Pam. Love our new car. They gave me top dollar for my trade in. Easy to deal with.. This is my 3rd Infinity and I wouldn’t purchase it from anybody else. Go visit Joe Bullard Infinity and you will be glad you did.

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DealerRater Jun 16, 2018

Sim Pettway and the rest of the Mobile INFINITI staff were excellent! Mr. Pettway was very knowledgeable, patient, and eager to assist. The entire staff were exceptional with their customer service. Our experience was memorable and we plan to spread the word!

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DealerRater Jun 23, 2017

Had to drive my QX56 over from Pensacola for a recall. They provided me with a brand new QX60 as a loaner, for about a week. This was very convenient and unexpected. The dealers in Pensacola would not give you a loaner. Victoria set up the appointment and followed up. She was so very professional and made you feel like family. Krissy was my service rep and, buddy, did she know her stuff. I complained about a bad alternator (new battery) and she knew exactly what was causing the alt to not charge the battery. Minimal fix! They were wonderful, ...

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DealerRater Oct 31, 2015

I called the dealership looking for a very specific car. Ken Hofmann the salesman returned my call, we had an in depth conversation about what I wanted. He located it out of state, called me back within a few hours and gave me the details of two different cars and prices of each with a description of features on each. I made my choice and within a week I drove off the lot with the perfect car. The experience was fast, easy, and all associates where profession, courteous, and very helpful. This is the third infinity I have purchased from ...

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DealerRater Oct 13, 2015

This was the easiest car buying experience I have ever had. Craig Fraser was very easy to work with and very knowledgeable. All the staff we dealt with were very nice and professional. We will definitely come back to this dealership for future purchases.

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DealerRater Sep 3, 2015

I've been looking at INFINITI for over a year now. I was there last year around this time and came back cause I love INFINITI so much I decide to trade in my Lexus GS. Last year Tundy Johnson help me and she was so friendly so I came back. This time Mr. Ken Hofman helped us and he was such a pleasure to deal with. Very nice and quick to answer everything we ask. He let us test drive one of the car and when we returned he had another set of key already guessing what we would ...

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DealerRater Aug 30, 2015

We just purchased our third INFINITI in 23 years. I am always particular in the model I want, and I don't mind waiting for the right one.. Mike McVay was persistant, and efficient, and found the one I wanted. Clarence was amazing with the paper trail and I'm sure made our purchasing timely. And thanks to Robert for holding on to my car while I returning from a trip. Thanks to all! Cammie Israel

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DealerRater Aug 24, 2015

We have just purchased our 3rd INFINITI from INFINITI of Mobile in the last 15 years. This one is a 2015 Q70 and we love it! We have always purchased from Mike McVay who is a great salesperson. He does not pressure you but answers all your questions and concerns. For the last 15 years, we have always used this dealership to service our cars and have found their service to be outstanding. Krissy helped us the last time we had service and she did a great job as well.

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DealerRater Aug 12, 2015

Ken made purchasing my Q X60 an easy and enjoyable experience I would highly recommend Ken to all my friends, He was very knowledgeable with the product that he sales.

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DealerRater Jul 18, 2015

After months of searching for a CPO white INFINITI convertible I found one on the Joe Bullard website very late on a Thursday afternoon. I am 4 hours away from this dealership so I called to verify availability and spoke with Craig Fraser. Craig was very helpful in answering my questions. He actually did a walk around of the car while I was speaking to him. We made a preliminary deal over the phone and I drove to Mobile from Atlanta the next morning to purchase the vehicle. On the way down I received a text from Craig saying that they ...

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DealerRater Jul 13, 2015

This was my first time buying a car and I could not have been more pleased with my experience at Joe Bullard and with my sales rep Craig Fraser. I scheduled a test drive online and when I arrived at the dealership Craig walked right up to me and was ready to show me the car. He was not pushy or aggressive. I received a thank you email the same day as I test drove the car. When I returned to Joe Bullard to purchase the car I was not only met at the door by Craig, but his boss. ...

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DealerRater Jun 22, 2015

I recently purchased a used 2004 GMC Envoy XL from this dealership and they treated me like I was purchasing a brand new luxury car from them instead. They were professional, courteous, and accommodating throughout the entire process. They even went above and beyond and replaced key suspension parts for me at no extra cost! They have definitely earned my family's business for life!

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DealerRater Apr 29, 2015

This is my second vehicle I have purchased, I was worried because car salesman have always tried to screw me over so I was apprehensive. Craig made me feel at ease and let me know from the beginning he was working for me and trying to get me the best deal possible he is the best salesman I have ever dealt with no matter what I have purchased. I recommend INFINITI of Mobile to anyone looking for any vehicle the have the best staff and service around!

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DealerRater Apr 28, 2015

My family is on our 3rd INFINITI, most recent purchase is our beautiful QX60. Mike McVay has sold all 3 of the vehicles to our Family. Mike McVay is what the "Bullard Experience" is ALL about!!! His professionalism and customer service is second to NONE! I can tell you he makes the "buying experience" complete with his knowledge of his product line, and the desire to deliver complete customer satisfaction in the product you are purchasing..... I call that "CHARACTER". Mike is like family to us, and if we need a vehicle, he is the ...

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DealerRater Feb 22, 2015

I was driving down Airport Blvd one afternoon and the prettiest SUV was in front of me .I didn't know what it was but made sure to get up beside it to see. MY husband was in his car behind me as we were headed to look at a new Tahoe . I called him on his cell and ask him to get in front of me to see this SUV. The next day I went to The INFINITI dealership. Never been there before. I was greeted by Ron Johnson .Ron is knowledgeable and very pleasant .. He answered all my ...

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DealerRater Feb 8, 2015

I just brought my first INFINITI and the experience was great. My Sales associate "Tundy McDonald" was outstanding. She was very helpful and able too answer all my question. Tundy knew all the details about the vehicle I was purchasing in which made my buying experience pleasant and easy. I must say "well done" Tundy and keep up the good work.. Mr. Bullard you must be proud to have an individual on your team such as Tundy. I hear that promotion is in order for her...well deserved...

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DealerRater Dec 16, 2014

Second purchase from Ken Hofman. No wasting of time, got to the bottom line quickly. Answered all questions from both my wife and I. Ken located the car equipped as we wanted it and had it delivered promptly. I also know I will get excellent service from Krissy McKinney and all the service crew. All of my experiences with Joe Bullard Cos. have been extremely positive.

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DealerRater Oct 7, 2014

We have just bought our 3rd vehicle from INFINITI of Mobile. When we think of Mike McVay (our sales associate for each purchase), we think more of the word "friend" than "sales person". His knowledgeable, caring nature makes each buying experience so easy and pleasant - no pressured haggling. We also love the care and attention the service department (Krissy McKinney) gives our cars. There are never any surprises in terms of what to expect. We know we can call Mike or Krissy with any questions or concerns - these are wonderful folks who care about ...

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DealerRater Jul 20, 2014

My husband hates the car search , negotiating and buyer experience with a passion. I have drug him along to lots of dealership but this is the first time he said it was pleasant, I thought I would pass out. Our toexperience from Wanda, Clarence, Nick and Lee (our salesman) was by far the best group of people we have ever had the pleasure to work with. I was extremely happy to see them work so well together. Pure joy and not like any other dealership we went to. Joe Bullard has to be extremely proud of his dealership family. Well ...

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DealerRater Jun 13, 2014

Mr.Lee Thomas is a great salesman.... His customer service was great,would recommend him to all my friends.An I owe him a ride for the great deal....

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DealerRater May 28, 2014

I searched for a new car for a few months and wasn't satisfied with anything until I went to this dealership. My salesman, Ken Hofman, was awesome. He wasn't pushy like most I dealt with during my long journey to my dream car. After he made the sell, he even showed me how to work all the gadgets inside! I was very pleased with the customer service and of course my beautiful 2012 INFINITI G25 Journey! I will definitely return to this dealership when I need an upgrade. Thanks a lot!

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DealerRater May 6, 2014

In April of 2014 I purchased a Certified 2011 M37 as well as turned in my previously leased G37S. I am from Montgomery (190 miles north) and found their products and prices on the internet. The best find I could have made. Lesley Hartley and Lee Thomas were my initial contacts and they were very helpful during my first visit. When it came time to buy, though, this team really began to shine. The optional warranties were explained and the final price was given well before I drove down or had made my decision to buy. And the process was quick and ...

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DealerRater Apr 30, 2014

Customer service was head and shoulders above the 3 previous dealerships we dealt with. They made us feel like our business mattered to them. We will be repeat customers.

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DealerRater Mar 30, 2014

What a great experience my wife and I had with this dealership. We have purchased several vehicles in the past and have never had such a great time doing so. No pressure from anyone and everyone went above previous expectations that we have encountered in the past while purchasing a vehicle. Hats off to Infinity of Mobile !!

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DealerRater Mar 25, 2014

Friendly staff, very helpful with making a decision on final purchase. I enjoyed my experience of car shopping due to the employees at the dealership. I will return to this dealership for future business and I will refer friends and family. This dealership offered what I was looking for at a great price and employees were very helpful.

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DealerRater Mar 12, 2014

My experience at the INFINITI of Mobile was perfect to say the least. I went in there knowing what I wanted and I got exactly that. Great sales people and great service. Definitely recommended.

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DealerRater Mar 2, 2014

INFINITI of Mobile has great customer service from the minute you walk into the door, from the receptionist to the salesman and all the way up to the finance manager. They provide excellent service for your needs without giving you that overwhelming pressure that makes you feel like the salesman is watching over you like a vulture waiting to pick at your dead carcass; which for myself is a make or break deal.

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DealerRater Feb 12, 2014

I have used the dealership many times to fill our vehicle needs since 2001. Mike McVay and Sean Gleason have been a great help in acquiring the vehicles we wanted. They always greet us by name and treat us like we are family. They are a valuable asset to the dealership. I would only deal with Sean and Mike for my future vehicle needs. They followed through with all promises and commitments as well as keeping us apprised of each step of the transaction . I have and would continue to recommend using INFINITI of Mobile to all my friends and family.

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DealerRater Jan 20, 2014

I contacted this dealership after seeing the auto advertised on Autotrader.com. I sent an email inquiring about the vehicle price and specs. I was promptly responded to by Ms. Lesley via email and was very pleased to find out that the vehicle was still available. I then spoke with Ms. Lesley via phone and made arrangements to visit this dealership. While in route to the dealership Ms. Lesley called stating she was going to be out of the office briefly and wanted to let me know that another employee would be expecting us. I greatly appreciated this courtesy call, ...

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DealerRater Jul 1, 2013

We had a wreck on vacation in Seaside, FL. Marc and INFINITI of Mobile handeled our wrecked car and shipped us a new car back to Dallas. This is one of the easiest and most professional car buying experiences that I have ever had. I would certainly recommend INFINITI in Mobile to anyone. The QX56 is a great SUV and Marc and his team were great to work with!!!

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DealerRater Jun 29, 2013

I have purchased many cars in my life and Mike McVay was just fantastic. He was friendly, extremely knowledgable and professional in every way. Thanks

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DealerRater Mar 24, 2013

They made this experience so enjoyable. I feel like I got a wonderful product at a great price. The entire dealship was friendly, helpful and honest. I would not want to do business with anyone other than Joe Bullard Automotive. So excited about our new car!

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DealerRater Feb 1, 2013

Ken Hofman was very knowledgeable about the Lexus that I was interested in, even thought his dealership was Infinity. He was not "pushy" as some salespersons are. He was refreshing to talk with and helpful during my visit and resulting purchase.

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